← Back to home

User Agreement

Last updated: 17.07.2025

1. General Provisions

This User Agreement (hereinafter referred to as the 'Agreement') governs the relationship between LLC '[Company Name]' (hereinafter referred to as the 'Company', 'we') and the user of the Catrina service (hereinafter referred to as the 'User', 'you') when using our service.

By using the Catrina service, you agree to the terms of this Agreement.

2. Service Description

Catrina is a platform for creating and managing AI assistants designed to automate customer communication through Telegram and WhatsApp messengers.

The service provides the following features:

• Creating and configuring AI assistants
• Integration with Telegram and WhatsApp
• Processing incoming messages
• Analytics and reporting
• Knowledge base management

3. Registration and Account

To use the service, you need to create an account by providing current and accurate information.

You undertake to:

• Provide accurate and current information during registration
• Maintain the security of your account
• Immediately notify us of any unauthorized use
• Not transfer account access to third parties

4. Usage Rules

When using the service, you undertake to:

• Comply with applicable legislation
• Not use the service for illegal purposes
• Not violate intellectual property rights
• Not distribute malicious software or spam
• Not attempt to gain unauthorized access to systems
• Comply with the rules for using Telegram and WhatsApp messengers

5. Intellectual Property

All intellectual property rights to the Catrina service belong to the Company. The User is granted a limited, non-exclusive right to use the service in accordance with this Agreement.

Content created by the user (assistant settings, knowledge base) remains the property of the user.

6. Payment and Refunds

The cost of using the service is determined by the selected tariff plan. Payment is made in accordance with the terms of the selected plan.

Refunds are possible in cases provided by law or at the Company's discretion.

7. Liability and Limitations

The service is provided 'as is'. We do not guarantee uninterrupted operation of the service and are not responsible for:

• Temporary unavailability of the service
• Data loss due to technical failures
• Damage caused by unlawful actions of third parties
• Consequences of using the service for unintended purposes

8. Privacy

Personal data processing is carried out in accordance with our Privacy Policy.

9. Agreement Termination

The Agreement is valid until terminated by either party. You can stop using the service at any time by deleting your account.

We may suspend or terminate the provision of the service in case of violation of the terms of this Agreement.

10. Agreement Changes

We reserve the right to make changes to this Agreement. Significant changes will be brought to your attention in advance.

11. Applicable Law and Dispute Resolution

This Agreement is governed by the laws of the Russian Federation. All disputes are subject to resolution in accordance with Russian legislation.